Originally Posted by docthehun
Count me in as well. The best part, is how decent you two have become to each other! Four gold stars! :)
it has been an interesting process.
when i was in grad school i ran a local fast food restaurant... an arby's.
when i got my first store as a full manager my boss told me i was going to have to fire my whole crew. he said the only person i would prob be able to salvage was my assistant.
i fired the assistant the first morning i worked. we had perfect cash every night, and i mean every night. i pulled the transaction tapes and realized that this clown was voiding roast beef sandwiches--and then a handful of change via selling sauce packets--until the drawers were even every night. of course the first thing my boss said was to fix the beef efficiency... and here that answer was. but to fix it i also had to fire the scumbag who was voiding me into oblivion.
and i uncovered a massive cash problem instead.
but the big lesson was not that, it was that i retained almost the whole crew over my boss's objections.
without adult supervision these guys were training themselves. they looked at the manual--for real--and interpreted it for themselves. of course everything they did looked like the hooterville or bizzaro world arby's. but, if you looked at their results and read the badly written manual you could tell that they were good kids trying to do the right thing in a situation where they got zero input from their manager.
in the end i turned around the store easily... after about a month of pure 24hr torture.
now, one of those kids is a doctor. another is the superintendent of schools in a large miami valley shool district. two of them are managers at dayton arby's.
am i proud that i didn't fire them?
and i am glad i took the time to try to understand wisdome.
please make a note of it.